1800 064 234
Warranty Registration
Enquire Today
Specifier Login
Search for:
Home
Products
All Products
Wood Fireplaces
Gas Fireplaces
DaVinci Decorative Gas
Electric Fireplaces
About
Who We Are
Testimonials
Jobs
Learning Centre
Get To Know & Discover Our Latest News
FAQ
Brochures
What is GreenSmart
Media
Case Studies
Gallery
Videos
Servicing
Spare Parts
Servicing Your Fireplace
Trouble Shooting
Warranty Details
Warranty Registration
Discontinued Products
Contact
Where to Buy
×
Enquire Now
Name
*
Email
*
Phone
*
Product Name
Select product name
CoolSmart TV Wall Kit (Side Vent)
Lopi Answer - Discontinued
CoolSmart TV Wall Kit (Front Facing)
Lopi Tempest Torch
Lopi DVL Ember-Glo GS2
Lopi DVS Ember-Glo GS2
DaVinci Pier
DaVinci Island
DaVinci Bay Window
DaVinci Right Corner
DaVinci Left Corner
DaVinci See Thru
DaVinci Single Sided
Lopi 864ST GS2 - Discontinued
Lopi 564 Clean Face 35K GS2
Lopi 564CF 25K GS2
Lopi 564HO GS2 - Discontinued
Lopi DVL GS2 - Discontinued
Lopi Cypress GS2
Lopi DVS GS2 - Discontinued
Lopi Greenfield GS2
Lopi ProBuilder 24CF GS2
Lopi 864 Clean Face 40K GS2
Lopi 864 Clean Face 31K GS2
Lopi Radiant Plus Large GSB - Discontinued
Lopi Radiant Plus Small GSB - Discontinued
LOPI ProBuilder 36 Clean Face See Thru GS2
LOPI ProBuilder 36 Clean Face
Lopi Liberty – Discontinued
Lopi Endeavor Fireplace - Discontinued
Lopi Cape Cod - Discontinued
Lopi 6015 HO GS2
Lopi 4415ST HO GS2 (Double Sided)
Lopi 4415 HO GS2
Lopi 3615 HO GS2
Lopi Rockport
Lopi ProBuilder 72 Linear GS2
Lopi Probuilder 72 Linear GSB - Discontinued
Lopi ProBuilder 54 Linear GSB
Lopi ProBuilder 42 Linear GSB
Lopi Freedom Bay - Discontinued
Lopi Evergreen
Lopi Liberty 2020
Flush Wood Small – Discontinued
Lopi Flush Wood Large-Hybrid-Fyre - Discontinued
Lopi Endeavor 2020
Lopi Flush Wood Medium - Discontinued
Lopi Answer 2020
Lopi Republic 1750 - Discontinued
Lopi Flush Wood Large Nex-Gen
Lopi Flush Wood Medium NexGen
Lopi Answer 2020 Inbuilt
Lopi Republic 1750i - Discontinued
Lopi Republic 1250 - Discontinued
Comments
*
CAPTCHA
×
Product Issue
Name
*
Email
*
Postcode
*
Phone
*
Comments
*
CAPTCHA
Product Issue
Home
/
Product Issue
Product Issue
Please fill in the form below. For any assistance, call us on 1800 064 234.
Contact Us
Product Issue
Frist Name
*
Last Name
*
Email
*
Phone
*
Address
*
Address Line 2
City
State / Province / Region
Product Model
*
Product Serial Number (S/N)
*
Issue Details
Commencement Date of Reported Issue
*
MM slash DD slash YYYY
Select from Common Issues:
Gas
*
Fireplace not responding when switching On
Fireplace cycling on and off
Fireplace switching off by itself when the thermostat is set to ‘OFF’
Fireplace not responding to remote control
Fireplace not heating the space sufficiently
Pilot light is ON, but the burner will not ignite
Paint is peeling on parts of the fireplace
Accent Lights will not switch on
Lights and fans cycling on and off
Fans will not switch on
Fans are rattling
Damaged Parts
Replacement Parts Required
Other – please fill in details in brief description below
Wood
*
Glass is always black
Fire will not stay alight
Fireplace not heating the space sufficiently
Fan will not switch on
Fans are rattling
Paint is peeling on parts of the fireplace
Fire will not burn overnight
Smoke appearing from the front of the fireplace with the door shut
GreenStart is unresponsive
GreenStart ignitor blowing air but no heat
Damaged Parts
Replacement Parts Required
Broken Glass
Other – please fill in details in brief description
Brief Description of Issue (Other)
General Comments of Issue
Attachment of Issue – Photo or Video
Max. file size: 50 MB.
CAPTCHA