Frequently Asked Questions

Yes, gas fireplaces in Melbourne are exceptionally energy efficient. Unlike traditional fireplaces, which often lose a significant amount of heat through the chimney, gas fireplaces are designed to retain warmth within the home. This targeted heating reduces energy consumption, helping you save on energy bills while keeping your living spaces comfortable. Additionally, many gas fireplaces are equipped with energy-saving features like programmable thermostats and adjustable heat settings.

Firstly, what is a Chimney? A chimney can often be referring to the vent/flue used by the fireplace. A chimney more traditionally (at least in Australia) refers to the brick/masonry stack built to house an open fire.

You do not require a brick chimney stack for a gas fireplaces in most cases. Some fireplaces require masonry around them, but most Lopi gas fireplaces use direct vent technology, which allows them to vent safely through an exterior wall rather than a traditional chimney. Most models can be built into a timber frame or even be freestanding. This makes them ideal for homes that lack existing chimneys or for rooms where installing a chimney is impractical.

Maintaining your gas fireplace in Melbourne is simple but essential for ensuring long-term safety and performance. Schedule a professional inspection and servicing at least once a year to check for gas leaks, clean components, and ensure all systems are functioning correctly. Additionally, clean the glass panel, burners, and vents regularly to prevent the buildup of dust and debris. Proper maintenance not only extends the lifespan of your fireplace but also ensures it operates efficiently throughout the colder months.

While both gas heaters in Melbourne and gas fireplaces provide warmth, fireplaces are designed to offer both heating functionality and aesthetic appeal. Gas fireplaces serve as a decorative feature, enhancing the overall ambience of a room with their elegant designs and natural flame effects. In contrast, gas heaters are purely functional and may not blend seamlessly into a home’s decor. Fireplaces also provide more targeted heating options, making them ideal for creating focal points in living spaces.

Yes, many gas fireplaces in Melbourne are built with eco-friendly technology to reduce their environmental impact. Gas fireplaces burn cleanly, producing fewer emissions compared to wood-burning fireplaces or other traditional heating systems. This makes them a sustainable choice for homeowners seeking to lower their carbon footprint while enjoying a reliable heat source. Ask us about energy-efficient options for your home today.

Yes, wood fireplaces in Melbourne are energy efficient, especially slow-combustion models. These advanced designs retain heat for longer periods and burn wood more effectively, reducing both fuel consumption and costs.

Seasoned hardwood, such as red gum, ironbark, or boxwood, is ideal for wood fireplaces in Melbourne. These woods burn longer and hotter, ensuring efficient heating. Avoid green or treated wood, as it produces more smoke and less heat, and treated wood can release harmful chemicals when burned.

Yes, most wood fireplaces in Melbourne require a chimney or a flue system to safely vent smoke. Professional installers can advise on the best solution for your home, including installing a flue system if a chimney isn’t available.

Routine maintenance is essential. Clean the firebox regularly to remove ash, schedule an annual chimney inspection to check for creosote build-up, and use only seasoned hardwood. Professional servicing can also help identify and resolve any issues to keep your fireplace operating efficiently.

Yes, when used correctly, wood fireplaces in Melbourne are eco-friendly. Firewood is a renewable energy source, and modern designs, including slow combustion wood heaters in Melbourne, produce fewer emissions compared to traditional models.

No, unfortunately not. As the Wholesaler of Lopi Fireplaces, we do not quote directly. All quotes, orders, installations and spare parts are available via the Retail Outlets (Lopi Dealers) who sell our fireplaces. Find your local Lopi Dealer

No, unfortunately not. Our contracted couriers are only able to make deliveries to the Retail Store (Lopi Dealer) who you ordered through, not directly to the end customer.

The specific dimensions of each Lopi model can be found in the Product Installation Manual. The relevant Product Installation Manual is available on the Product Page for each model, under the TECHNICAL tab.

Find a Product Page

No, all Lopi models are glass sealed fireplaces.

No. All Lopi models are either wood or gas operated.

Unfortunatly not, however we utilise our extensive network of fireplace specialists many of which are trade outlets set-up for the building industry with trade pricing.

(Please contact your local Lopi Dealer for details)

Yes. All Lopi models require fluing for the air intake and exhaust.

Cleaning the fireplace ensures it is ready to use and looking its best. The best time to do this is during the summer months.

Dust and dirt can get into the fans which can eventually cause them to fail. Dirt can also enter internal parts of the fireplace as outside air is brought in. This can lead to clogging of burners causing failed or delayed ignition.

A chimney is defined by “A hollow structure that allows the smoke from a fire inside a building, esp. from a fireplace, to escape to the air outside.”

(Definition of chimney from the Cambridge Academic Content Dictionary © Cambridge University Press)

It is the external hollow structure mainly made up of bricks, that appears to be sitting on top of the roof of a house or building, which can be seen from afar.

A flue is defined by “A pipe that leads from a fire, stove, or heating device to the outside of a building, taking smoke, gases, or hot air away.” (Definition of chimney from the Cambridge Academic Content Dictionary © Cambridge University Press)  

All Lopi fireplaces requires the flue in order for the wood or gas fireplace to function correctly and properly. There are 2 types of Flues  – (Flexible and Inflexible), depending on your installation, please speak to your local Lopi dealer  for more information.

Lopi offers a wide range of fireplaces, including gas models, wood-burning units, and freestanding fireplaces in Melbourne. Each type is designed to cater to different heating needs and aesthetic preferences, making it easy to find the perfect solution for your home. Our gas fireplaces are perfect for those seeking convenience and modern designs, while wood-burning options provide timeless charm. Freestanding fireplaces offer great flexibility, making them suitable for any room.

Freestanding fireplaces are an excellent choice for homeowners who want flexibility. They can be installed in various rooms without requiring major structural changes, making the process faster and cheaper. With stylish designs, powerful heating capabilities, and easy installation, freestanding fireplaces are both practical and attractive. They’re especially popular among Melbourne homeowners who want a hassle-free heating solution that adds character to their spaces.

Routine maintenance is essential for keeping your fireplace in Melbourne running safely and efficiently. Lopi Fireplaces provides professional servicing to ensure your unit remains in excellent condition, to ensure you get excellent performance from your unit for years to come. Regular cleaning of chimneys and components also helps to maintain safety.

Yes, our fireplaces are designed with energy efficiency and sustainability in mind. Whether you choose gas or wood, our models maximise heat output while keeping emissions low, making them an environmentally friendly option for your home. Many of our fireplaces are built to meet stringent environmental standards.

No, unfortunately not. Our contracted couriers are only able to make deliveries to the Retail Store (Lopi Dealer) who you ordered through, not directly to the end customer.

With the remote switched ‘off’ simultaneously press down on the select (circle icon) button and thermostat button.
For more information visit our trouble shooting video using your GreenSmart 2 remote.

Possible Cause: 

  • The battery box switch is turned to “OFF”
    Turn the battery box switch to “ON”
  • The remote control is not working correctly
    See the remote control instructions. See “Thermostat Operation”
  • The thermostat is disconnected or set too low No gas in LPG tank
    Check LPG Tank Level

 

Possible Cause:

  • Heater beeps once: The heater beeps once whenever a button on the remote is pressed
    THIS IS NORMAL
  • Heater beeps twice: The heater beeps twice whenever a button on the remote is pressed.
    The power backup batteries are low.
    Replace the 4 x AA batteries in the battery box (see owners manual).

 

Possible Cause:

  • The battery box switch is turned to “OFF” or “ON”
    Turn the battery box switch to “REMOTE”. 
  • The thermostat is set too low
    Check thermostat. 

  • The fireplace is not getting electricity
    Check the breaker switch
  • The fireplace is not up to temperature
    Let the fireplace burn for 10 minutes.
  • The blower fuse may be blown
    Replace the fuse. See fuse location in owners manual

  • The fireplace has just been started
    This is normal – see “Starting the Fireplace for the First Time” in your owners manual.
  • Improper air shutter adjustment
    Adjust Air Shutter – contact your dealer.

  • The flame height may be turned too low
    Turn the flame height to “HI” – See “Adjusting the Flame Height”.

  • Crushed glass or media is placed incorrectly
    See “Crushed Glass or Media Installation” in the installation manual – contact your dealer
  • Improper air shutter adjustment
    Adjust air shutter – contact your dealer

  • The bulb may be burned out
    See “Accent Light Replacement” in your owners manual
  • The accent light fuse may be blown
    Replace the fuse. See your owners manual

Your remote needs to be reprogrammed to include the AUX function. Please take the following steps:

1. Remove one of the batteries from the remote.

2. Press down on the MODE and POWER buttons simultaneously.

3. Put the battery back into the remote.

4. Keep one finger pressed down on the POWER button.

5. With the other finger, scroll through with the MODE button until you find the ‘AUX’ option. Then use the up and down arrows to select ‘SET’.

6. Your remote will now have the AUX function available.

 

Yes. This can be achieved by using the Lopi CoolWall TV Kit. This allows the TV to be recessed above the fireplace with ease. There are other alternaltives by using non-combustible products. Please contact our team or Lopi Outlet to discuss further if you have any questions.

Yes! All of our gas fireplaces have a battery back-up and can operate during a power outage.

Remove a battery. Press and hold the thermostat button while replacing the battery.

The unit may be in lockout. Turn off the pilot and main burner, wait a 60 to 120 seconds and try again. Another possible reason could be that the power is off, or you may have a blown fuse and your batteries are dead.

Placing the appliance into continuous pilot keeps the vent pipe warm and getting the fireplace burning quicker. It can also help with reduced condensation build up on the glass.

Every appliance will have different heights. Please refer to the installation manual of the fireplace to determine.

This is telling you the AA batteries in the actual fireplace are losing power. Replace the batteries.

The 3 AAA batteries in the remote control are losing power. Replace the batteries.

The comfort control is turned off which turns off the rear burner. Turn on the comfort control.

On GreenSmart 2 (GS2) fireplaces the blower turns on 5 minutes after the burner when in thermostat On or Smart model. When the thermostat is off the fan will turn on straight away unless switched off.

On GreenSmart Basic (GSB) fireplaces the fan operates through a thermostat and if switched on will activate once your fireplace is hot.

If the appliance shuts off, then the gas may be off especially if using bottled gas (LPG). Sometimes the unit switching off is the safety system working. Wind or weather conditions can blow the pilot out shutting off the unit. In most cases you can restart your appliance and it will operate normally. If the appliance will not restart, please contact your local dealer for service.

No, a fireplace insert must be installed into an approved masonry opening. For further details, please contact us or one of our Lopi specialists

Lopi recommends that you have your chimney cleaned before installing an insert.

The remote control can act as both an on/off switch and thermostat.

There could be a short in the remote.
Please contact your local Lopi dealer for service.

The fans may need cleaning or replacing. Please contact your local Lopi dealer for a service.

No, this is not normal. You will need to arrange a service. Please contact your Local Lopi Dealer.

Possible fault for GS1 units – the AC Adapter.

Possible fault for GS2 units – the Control Module.

No, Lopi gas fireplaces do not require a chimney.

Please consult your Local Lopi dealer to discuss your renovation project.

A certain amount of dirt on your heater is normal but it should not be going completely black.
Blackening of glass can occur for a number of reasons:

  1. Burning unseasoned wood
  2. Incorrect use of the air control
  3. Fuel touching the glass
  4. Not burning hot enough
  5. Poor draw

For further detailed explanation on this please see the following article in our trouble shooting section: Blackening Glass

Overnight burn times or burn times over 8 hours can be achieved on most Lopi wood heaters. Burn times can vary however depending on the following:

Full load of timber:
The firebox must be fully loaded with every log burning to maximise burn times. Once fully burning the air control can be adjusted to increase the burn time.

Quality of timber
Some species of hardwood burn for longer than others. Ask your local firewood yard or Lopi specialist for advice.

Flue or Chimney Draw
The quality of the flue/chimney draw can impact on the burn time. Generally speaking the longer the flue run the better draw however this can negatively effect burn times.

Door Seal
Ensure that the door is fully latched and the door robe/seal is in tact.
It is recommended to replace the door robe annually to ensure a good seal so that unwanted air doesn’t enter the firebox causing a hotter and shorter burn time.

Ash Bed
Check the ash bed for coals. Often, coals are still glowing under a slight bed of fly ash. By raking these into a pile you can re-start your stove quickly.

  • Open the bypass and air control – see your owners manual for operation.
  • Cold Air Blockage – burn a piece of newspaper to establish a draft. If the flame is not getting enough air, a small crack in the door is all that is needed.
  • You may have an air tight home and the fire cannot get enough oxygen. Try opening a window slightly during start-up.

  • Open the bypass and air control (see owners manual for operation).
  • Not enough starter paper – use additional newspaper if necessary.
  • If the flame is not getting enough air, a small crack in the door is all that is needed.

  • Open the bypass and air control before opening the door (see owners manual).
  • Let the air stabilise before fully opening the door. Then open the door approximately 25mm. Let air go into the firebox for a few seconds. Once the smoke appears to be flowing up the chimney consistently, open the door.
  • Insufficient Draft – Chimney height and outside conditions can negatively affect draft. In these cases a small amount of smoke may enter the home. Adding more piping or a draft-inducing cap may help
  • If this is a new event then there may be a blockage in the flue pipe or baffle.

  • Wood is too wet – see the section “Selecting Wood” in your owners manual for details on wood.
  • Make sure the air control is all the way open. Slide the control back and forth to insure the control is not stuck.
  • Insufficient Draft – Chimney height and outside conditions can negatively affect draft. In these cases the fire may burn slowly. Adding more piping or a draft-inducing cap may help.

  • Stove is not up to temperature – This is normal. The blower will come on when the stove is hot – usually 15 to 30 minutes.
  • Electricity is cut to the Blower – Check the household circuit breaker or fuse to make sure it is operable.

No, all Lopi models are glass sealed fireplaces.

The fans may need cleaning or replacing. Please contact your local Lopi dealer for a service.

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