No, unfortunately not. As the Wholesaler of Lopi Fireplaces, we do not quote directly. All quotes, orders, installations and spare parts are available via the Retail Outlets (Lopi Dealers) who sell our fireplaces. Find your local Lopi Dealer
No, unfortunately not. Our contracted couriers are only able to make deliveries to the Retail Store (Lopi Dealer) who you ordered through, not directly to the end customer.
The specific dimensions of each Lopi model can be found in the Product Installation Manual. The relevant Product Installation Manual is available on the Product Page for each model, under the TECHNICAL tab.
No, all Lopi models are glass sealed fireplaces.
No. All Lopi models are either wood or gas operated.
Unfortunatly not, however we utilise our extensive network of fireplace specialists many of which are trade outlets set-up for the building industry with trade pricing.
(Please contact your local Lopi Dealer for details)
Yes. All Lopi models require fluing for the air intake and exhaust.
Cleaning the fireplace ensures it is ready to use and looking its best. The best time to do this is during the summer months.
Dust and dirt can get into the fans which can eventually cause them to fail. Dirt can also enter internal parts of the fireplace as outside air is brought in. This can lead to clogging of burners causing failed or delayed ignition.
A chimney is defined by “A hollow structure that allows the smoke from a fire inside a building, esp. from a fireplace, to escape to the air outside.”
(Definition of chimney from the Cambridge Academic Content Dictionary © Cambridge University Press)
It is the external hollow structure mainly made up of bricks, that appears to be sitting on top of the roof of a house or building, which can be seen from afar.
A flue is defined by “A pipe that leads from a fire, stove, or heating device to the outside of a building, taking smoke, gases, or hot air away.” (Definition of chimney from the Cambridge Academic Content Dictionary © Cambridge University Press)
All Lopi fireplaces requires the flue in order for the wood or gas fireplace to function correctly and properly. There are 2 types of Flues – (Flexible and Inflexible), depending on your installation, please speak to your local Lopi dealer for more information.
No, unfortunately not. Our contracted couriers are only able to make deliveries to the Retail Store (Lopi Dealer) who you ordered through, not directly to the end customer.
With the remote switched ‘off’ simultaneously press down on the select (circle icon) button and thermostat button.
For more information visit our trouble shooting video using your GreenSmart 2 remote.
Possible Cause:
Possible Cause:
Possible Cause:
Your remote needs to be reprogrammed to include the AUX function. Please take the following steps:
1. Remove one of the batteries from the remote.
2. Press down on the MODE and POWER buttons simultaneously.
3. Put the battery back into the remote.
4. Keep one finger pressed down on the POWER button.
5. With the other finger, scroll through with the MODE button until you find the ‘AUX’ option. Then use the up and down arrows to select ‘SET’.
6. Your remote will now have the AUX function available.
Yes. This can be achieved by using the Lopi CoolWall TV Kit. This allows the TV to be recessed above the fireplace with ease. There are other alternaltives by using non-combustible products. Please contact our team or Lopi Outlet to discuss further if you have any questions.
Yes! All of our gas fireplaces have a battery back-up and can operate during a power outage.
Remove a battery. Press and hold the thermostat button while replacing the battery.
The unit may be in lockout. Turn off the pilot and main burner, wait a 60 to 120 seconds and try again. Another possible reason could be that the power is off, or you may have a blown fuse and your batteries are dead.
Placing the appliance into continuous pilot keeps the vent pipe warm and getting the fireplace burning quicker. It can also help with reduced condensation build up on the glass.
Every appliance will have different heights. Please refer to the installation manual of the fireplace to determine.
This is telling you the AA batteries in the actual fireplace are losing power. Replace the batteries.
The 3 AAA batteries in the remote control are losing power. Replace the batteries.
The comfort control is turned off which turns off the rear burner. Turn on the comfort control.
On GreenSmart 2 (GS2) fireplaces the blower turns on 5 minutes after the burner when in thermostat On or Smart model. When the thermostat is off the fan will turn on straight away unless switched off.
On GreenSmart Basic (GSB) fireplaces the fan operates through a thermostat and if switched on will activate once your fireplace is hot.
If the appliance shuts off, then the gas may be off especially if using bottled gas (LPG). Sometimes the unit switching off is the safety system working. Wind or weather conditions can blow the pilot out shutting off the unit. In most cases you can restart your appliance and it will operate normally. If the appliance will not restart, please contact your local dealer for service.
No, a fireplace insert must be installed into an approved masonry opening. For further details, please contact us or one of our Lopi specialists
Lopi recommends that you have your chimney cleaned before installing an insert.
The remote control can act as both an on/off switch and thermostat.
There could be a short in the remote.
Please contact your local Lopi dealer for service.
The fans may need cleaning or replacing. Please contact your local Lopi dealer for a service.
No, this is not normal. You will need to arrange a service. Please contact your Local Lopi Dealer.
Possible fault for GS1 units – the AC Adapter.
Possible fault for GS2 units – the Control Module.
No, Lopi gas fireplaces do not require a chimney.
Please consult your Local Lopi dealer to discuss your renovation project.
A certain amount of dirt on your heater is normal but it should not be going completely black.
Blackening of glass can occur for a number of reasons:
For further detailed explanation on this please see the following article in our trouble shooting section: Blackening Glass
Overnight burn times or burn times over 8 hours can be achieved on most Lopi wood heaters. Burn times can vary however depending on the following:
Full load of timber:
The firebox must be fully loaded with every log burning to maximise burn times. Once fully burning the air control can be adjusted to increase the burn time.
Quality of timber
Some species of hardwood burn for longer than others. Ask your local firewood yard or Lopi specialist for advice.
Flue or Chimney Draw
The quality of the flue/chimney draw can impact on the burn time. Generally speaking the longer the flue run the better draw however this can negatively effect burn times.
Door Seal
Ensure that the door is fully latched and the door robe/seal is in tact.
It is recommended to replace the door robe annually to ensure a good seal so that unwanted air doesn’t enter the firebox causing a hotter and shorter burn time.
Ash Bed
Check the ash bed for coals. Often, coals are still glowing under a slight bed of fly ash. By raking these into a pile you can re-start your stove quickly.
No, all Lopi models are glass sealed fireplaces.
The fans may need cleaning or replacing. Please contact your local Lopi dealer for a service.
Lopi has been delivering quality fireplaces in Australia since 1990. And has over 70 dealerships.
