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CoolSmart TV Wall Kit
Lopi Tempest Torch
Lopi Flush Wood Medium NexGen
Lopi Flush Wood Large Nex-Gen
Lopi DVL Ember-Glo GS2
Lopi DVS Ember-Glo GS2
DaVinci Pier
DaVinci Island
DaVinci Bay Window
DaVinci Right Corner
DaVinci Left Corner
DaVinci See Thru
DaVinci Single Sided
Lopi 864ST GS2 (Double Sided)
564CF 25K GS2
Lopi 564HO GS2
Lopi DVL GS2
Lopi Cypress GS2
Lopi DVS GS2
Lopi Greenfield GS2
Lopi ProBuilder 24CF GS2 - Coming Soon
Lopi 864 Clean Face 40K GS2
Lopi 864 Clean Face 31K GS2
Lopi Radiant Plus Large GSB
Lopi Radiant Plus Small GSB
LOPI ProBuilder 36 Clean Face
Lopi Liberty – Discontinued
Lopi Endeavor – Discontinued
Lopi Cape Cod
Lopi 6015 HO GS2
Lopi 4415ST HO GS2 (Double Sided)
Lopi 4415 HO GS2
Lopi 3615 HO GS2
Lopi Rockport
Lopi ProBuilder 72 Linear GS2
Lopi Probuilder 72 Linear GSB
Lopi ProBuilder 54 Linear GSB
Lopi ProBuilder 42 Linear GSB
Lopi Freedom Bay - Discontinued
Lopi Evergreen
Lopi Liberty 2020
Flush Wood Small – Discontinued
Lopi Flush Wood Large-Hybrid-Fyre
Lopi Endeavor 2020
Lopi Flush Wood Medium
Lopi Answer 2020
Lopi Republic 1750
Lopi Answer 2020 Inbulit
Lopi Republic 1750i
Lopi Republic 1250
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Product Issue
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Issue Details
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Gas
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Fireplace not responding when switching On
Fireplace cycling on and off
Fireplace switching off by itself when the thermostat is set to ‘OFF’
Fireplace not responding to remote control
Fireplace not heating the space sufficiently
Pilot light is ON, but the burner will not ignite
Paint is peeling on parts of the fireplace
Accent Lights will not switch on
Lights and fans cycling on and off
Fans will not switch on
Fans are rattling
Damaged Parts
Replacement Parts Required
Other – please fill in details in brief description below
Wood
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Glass is always black
Fire will not stay alight
Fireplace not heating the space sufficiently
Fan will not switch on
Fans are rattling
Paint is peeling on parts of the fireplace
Fire will not burn overnight
Smoke appearing from the front of the fireplace with the door shut
GreenStart is unresponsive
GreenStart ignitor blowing air but no heat
Damaged Parts
Replacement Parts Required
Broken Glass
Other – please fill in details in brief description
Brief Description of Issue (Other)
General Comments of Issue
Attachment of Issue – Photo or Video